24/7 help provided by librarians

April 25, 2006 | Category: blog

I wanted to see if the Chula Vista libraries had any of the books I needed because I have to quote stuff for a paper that’s due tomorrow morning so instead of driving to each one I just wanted to search their catalogs online. But then the link to the site was broken for whatever reason… then I found this help function which is pretty cool:
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Chat Session Transcript:
Chat Transcript: How do I search the Chula Vista library’s catalog? I am getting the error: Page cannot be displayed When browsing to http://bibliotheca.chulavista.lib.ca.us/
[Librarian 17:28:03]: Hello! This is the Reference Librarian. I’m reading your question, it will be just a moment?
[Librarian 17:28:13]: Ok let me check
[Librarian 17:34:07]: http://209.242.151.90/search/t?SEARCH=c
ats&Submit=Title+Search
[Librarian 17:34:22]: I can get into the catalog using the right hand link off the homepage
[Librarian 17:34:28]: Here I am searching the word CATS
[Librarian 17:34:38]: Do you see that now?
[eric 17:34:57]: Yes, what is the homepage URL of the Chula Vista Libary?
[Librarian 17:35:49]: http://www.chulavistalibrary.com/Defaul
t.asp
[eric 17:36:20]: Thank you very much. You answered all my questions. Have a good evening!
[eric 17:37:10]: Patron ended chat session.

One Comments

  1. Jason on April 25th, 2006
    1

    hey thats pretty handy

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