Where’s my support?
February 23, 2007 | Category: blog, technology
Epson and Yahoo are slow as fuck just to respond to a single e-mail.
I e-mailed Epson because for whatever reason my black and magenta ink cartridges decided they don’t want to print (the cyan and yellow are fine). Their website offers some troubleshooting which didn’t fix the problem.
Yahoo is supposed to e-mail me back after applying for some registration stuff but haven’t heard a word from them.
A week later I get an e-mail from Epson which basically re-states the same steps from the troubleshooting guide on their website that I did. Waste of time.
So I call their support and the guy from India (appropriately named ‘Henry’…) wants to charge me $9.95 for technical assistance? WTF? I say “No thanks, forget that.”
But then he says he’ll waive it and proceeds on with the usual customer support bs stuff.
Basically I wanted to know if there was any way I can fix the printer and how much it would cost. Epson contracts out their repairs if the printer isn’t under warranty any more, so I call their 3rd party service centers and they basically are charging $50+ (and that’s just the “diagnostic fee” - to look at the printer).
Lame.
This Epson Stylus C86 printer only lasted me 3 years. Now I have to go out and buy a new one (no way I’m gonna waste that much $$$ on a repair - might as well buy a new one. (I only paid ~$60 originally back in 2004).
I can give the ink cartridges away and all… but it feels like a waste.
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About This Site
Easy Does It University has been going on and off hiatus because I need moneyz.
Threadless Tees
Threadless.com usually has these themed sales every once in awhile and when they do, I always jump on the chance to buy their tees (one they're out, they're out, unless fans demand a reprint)
i know this sounds ghey but, since i work at office depot…. we’re clearancing out the hp 6210 all-in-one. its a good printer, just old. my particular store doesn’t have anymore and i don’t recall who does. but the damn thing goes for $99.
You paid 60$ for a printer 3 years ago and your upset? Upset because you can’t get any support? What did you expect them to say, push a magic button you didn’t push before? Its a printer, only way they get ‘fixed’ is new parts. Then your upset its going to cost 50$, atleast, for someone to spend their time to tell you what is wrong with it. I’ll bet in a few years, when you get a real job, you’ll be happy to work for free. Why should you expect someone else to? Look, if you had actually bought a decent printer and it broke down a month later or you actually had a complaint about support that was actually funny or really annoying fine, but you don’t. So quit whining.
jesus, fuckin hater
Well, at least you dont have an HP printer. http://consumerist.com/consumer/hewlett+packard/14-hewlettpackard-company-secrets-from-a-former-employee-236517.php
It will stop working at a certain amount of printed pages.
Lol…hater, hating me for ‘hatin.’
$60 after rebate. Epson printers are supposed to be good. That one I had anyway was according the cnet and circuit city reviews at the time.
I expect the support people to get to the point and tell me outright ill need to either send it to them to repair, send it somewhere else, or maybe there is something i havent tried that wasnt mentioned.
Restating something on their website and their email to me = waste of time. I dont need that.
The magic button suggestion sounds nice… but i bought it at best buy… not office depot (theyre the ones with the easy button right?)
LOL…you got me. Look, I had a bad week, I took some of it out on ya. If it helps, I felt better. *grin*
I am a computer consultant by trade, all support pretty much sucks. Its probably not going to change, unfortuantely. People at the support level don’t know alot, if they did, they’d move up to a better paying job. What I found funny here, or annoying, is that you expect that the company care enough about someone who spent 60$ to have decent support. My company pays thousands of dollars a year in support fees to get terrible support.
You definetely had one thing pegged, and its something that I’ve really noticed in the last year. All of these Indian support guys and gals have American names. I wonder who picks em, the support person or the company they work for.
Woohoo, I posted twice. I suck.
okay guys, go change your period pads now